Shipments and returns

 

Packages are generally dispatched within 4 weeks of receipt of order for deliveries within the EU and 6 weeks for deliveries for NON EU and rest of the world countries. FRUIN delivers mostly relying on carriers to guarantee a high standard of service and to maintain the product intact during transport.

Shipping fees include handling and packing fees as well as postage costs within the EU. For deliveries to NON EU and rest of the world countries additional fees will be added to the total amount due for each product ordered. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

To return: complete the Returns Form that is included in your parcel indicating clearly whether you would like an exchange or a refund. The product must be returned in its original box and with the tissue paper intact. Take your parcel to the nearest post office and post, or alternatively follow the International Returns instructions included in your parcel. We recommend that you send returns by special delivery so that they are insured for you and are traceable. The cost of returning Products to FRUIN is borne by you.